Frequently asked questions
Where are your office located?
Our headquarters are located in United States, Canada. Our warehouses are located in United States, Canada, United Kingdom, Australia and China.
Where can I buy Bluerem™ home products?
Bluerem™ products are exclusively available through this online store.
Do you ship worldwide & how much does shipping cost?
Yes, we ship anywhere in the world. We offer free shipping for orders over $100 USD, our standard shipping costs $6.95 USD and priority shipping with insurance $12.95 USD.
What is your processing time?
Orders can sometimes take 1-3 days to process after placing the order before shipping out.
What is your shipping time?
Shipping time varies by location. These are our estimates:
- United States: 7 - 14 days
- Canada: 7 - 14 days
- Australia: 7 -14 days
- Europe: 8 - 20 days
- Oceania: 8 - 20 days
- Latin America: 8 - 20 days
- Other countries: 11 - 30 days
Max delivery time – 45 business days.
**This doesn’t include our 1-3 day processing time.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email a firstname.lastname@example.org and we'll help you out!
I checked my tracking code no information is showing, what should I do?
We know you are excited to get your order, but don't worry! This just means you're checking it too quickly, you have to wait at least 48 hours to track it.
We print our shipping labels, notify you and then ship it out. You are our priority.